Working at a Bakery

• Addressing People by Age
• children
• boy --> niño
• girl --> niña
• teenagers
• young man --> joven
• young girl --> señorita
• adults
• sir --> señor
• m´am --> señora
• Greeting
• formal
• Good morning
• Good afternoon
• Good evening
• informal
• hi --> hola
• hello --> hola
• hello --> hola
• Taking the Order for a Cake
• 1. Greet and Offer Help
• How can I help you?
• What type of cake?
• 2. Show catalog
• These is our catalog.
• 3. Ask for size of cake
• What size of cake would you like?
• For how many people is the cake?
• 4. Ask for congratulation phrase
• What phrase would you want to put on cake?
• 5. Tell when the cake will be ready
• The cake will be ready after ______.
• 6. Ask for additional requests
• What else can I do for you?
• Talk to the manager, please.
• 7. Tell the amount due
• It is ________.
• 8. Receive payment
• Can I get an estimate for the repair?
• The minimum amount to pay with credit or debit card is ____ dollars.
• 9. Give change or have customer sig
• Sign here, please.
• 10. Say good-bye
• Have a good day.